Jaakko is a startup entrepreneur, founder and award-winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland - Yrittäjä.io. He is a notorious keynote speaker from entrepreneurial stories to day to day human communications and personal branding and Author of many popular books in CX and Personal Branding. He enjoys coaching golf, sailing, smoothies and triathlon. When he is not able to find any wind or customers, his time goes writing and building wooden surfboards. Everything you need to know about him, you may find here feedbackly.com, yrittaja.io, jaakkomannisto.com, tw: @jaakkomannisto, Linkedin: jaakkomannisto.